Return Policy and Return Form

At we pride customer service. Due to our efforts to ensure that you receive your order as quickly as possible, once an order is submitted it is usually not possible to change or cancel it.

Returns for exchange must be in its original condition, within 15 days of purchase. Please include the reason for the return. Shipping fees are non-refundable for returns. You MUST include the original invoice along with the returned merchandise in order for us to process your return quickly, and include the order number on your return label.
Use protective box or wrap with thick paper. Item(s) received unwrapped or without the original box will be subject to a 15% restocking fee.
Customers are responsible for the return shipping. recommends you to ship your package with insurance using a trackable shipping method.
Items with a price of $10 or less are Final Sale.

Exchanges are processed within tree (3) business days after receipt of package.
All sales are final. Exchanges must be made at the customer's expense. For hygiene matters there is no exchanges on Hair extensions
***Do not hesitate to send a message to ask questions to make sure of the fit, the colors and sizes available before ordering!*** 

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Download Sample Return Form